DNP Printer Info: what the tool shows and where to get it

Printer Info (DNP writes it PrinterInfo) is DNP's free status tool for its dye-sublimation photo printers. This guide shows where to download it from DNP, what each column means, and what to do when you need the same information away from the photo booth PC.

What is DNP Printer Info?

PrinterInfo is a standalone status and reporting application from DNP. In its announcement of version 1.2.1.1, DNP describes it as a tool that pulls data from DNP printing systems and reports details such as the size of media loaded in each printer, the amount of media remaining and the printer life counter.

It runs on the Windows PC your printer is connected to. According to DNP's user guide, the program is located in C:\DNPPIA\PrinterInfo, and it shows the DNP printers connected to that computer in a single grid.

Where to download DNP Printer Info officially

The official source is the website of DNP Imagingcomm America. In the Resources menu of https://www.dnpphoto.com you'll find the entry Status Display Tool, which links directly to the download: https://www.dnpphoto.com/files/downloads/printerinfo%5f1%2e2%2e1%2e1%2ezip

At the time of writing (November 2026), the ZIP archive contains a single Windows installer, PrinterInfo_1.2.1.1_setup.exe. When DNP released version 1.2.1.1 in 2017, it called it a free downloadable update. DNP also hosts the user guide of the earlier version 1.1: https://www.dnpphoto.com/files/downloads/PrinterInfo_1.1UG.PDF

Regional DNP sites differ. The download page of DNP Photo Imaging Europe, https://dnpphoto.eu/downloads/ , offers drivers, firmware and manuals, but we did not find PrinterInfo listed there. For the DS-RX1 it lists an RX1 Information Tool and DS Monitor for older Windows versions. For the newer DS-RX1HS, DNP Imagingcomm America mentions a Status App for Windows that shows media type, prints remaining, printer status, total print count, firmware version and serial number. If you're unsure which tool fits your printer, ask your DNP dealer and avoid installers from unofficial download sites.

What PrinterInfo shows

DNP's user guide describes these columns:

• Printers: each detected DNP printer, listed by model and its position in the list
• Media Remaining: approximately how many prints are left on the loaded media
• Life Counter: total prints over the printer's lifetime (DNP notes that it goes back to 0 if the motherboard is replaced)
• 5x7/6x8: an estimate of the 5x7 or 6x8 prints made with 6x8 media on a DS printer
• Counter A and Counter B: two counters on the printer's motherboard that increase with every print
• Media Size: the media currently loaded, for example 4x6 or 6x8
• Status: the printer state, for example STATUS_OK, STATUS_PAPEROUT or STATUS_COVEROPEN
• Firmware, CVD (the color profile assigned to the printer) and Serial Number

Don't start it in the middle of a print run

When PrinterInfo starts, it shows a warning: do not launch the application while the system is printing, because this may cause the printer to lock up. At a busy photo booth that means opening the tool between print jobs. A Refresh button updates the grid; DNP suggests using it after fixing an error, for example to check whether a paper jam has cleared.

The limitation: the data stays on the PC

PrinterInfo is a local tool. It displays its data on the screen of the computer the printer is attached to, and the user guide describes a status grid with a manual Refresh button, not notifications. If you run several booths, or you simply aren't standing next to the PC, you only notice paper-out or an open cover when you go and look, or when guests start asking where their prints are.

How printer-info.com puts the same data online

printer-info.com builds on PrinterInfo instead of replacing it. You install PrinterInfo and the small printer-info.com client on the same Windows PC. The client reads the status library that comes with PrinterInfo (CspStat.dll) using read-only functions, together with the Windows print spooler, and sends the result to your online dashboard. There you see:

• Printer status: ready, printing, paper-out, ribbon-out, cover open, paper jam or offline
• Remaining prints on the media roll and the loaded media size
• Lifetime counter and counters A and B
• Firmware version and serial number
• Print jobs in the Windows queue and the PC the printer is connected to

Alerts instead of checking

On top of the dashboard you get alerts via Telegram (through your own bot), e-mail or webhook, with separate recipients per printer and a warning threshold for remaining prints. The client never sends commands to the printer, and it pauses its DNP queries while it detects a print job. Without PrinterInfo the client cannot report any printers; by default it looks for DNP's library in C:\DNPPIA\PrinterInfo.

You can start with the free plan: create an account at https://www.printer-info.com, install the client next to DNP PrinterInfo, and your printers appear in the dashboard. Plans for more printers and notifications are listed at https://www.printer-info.com/pricing.

Frequently asked questions

Is DNP Printer Info free?

Yes. DNP offers it as a free download on dnpphoto.com under Resources, Status Display Tool.

Why is Media Remaining only approximate?

DNP itself describes the value as approximate in the PrinterInfo user guide. Plan your media changes with a little buffer.

Can I see PrinterInfo data on my phone?

Not with PrinterInfo itself, which runs on the PC. printer-info.com shows the same values in the browser, including on your phone, and alerts you when a printer needs attention.

printer-info.com · Guides for DNP photo printers · Pricing · Legal notice & privacy