Remote monitoring for DNP printers at photo booths and events

printer-info.com watches your DNP photo printers in the background and reports paper-out, errors and offline states via Telegram, e-mail or webhook, before the queue at the photo booth gets longer. This guide explains how it works and what you need.

Why remote monitoring matters at events

A photo booth printer usually runs unattended. When the paper roll ends, the ribbon runs out or the cover is left open, the printer stops, and DNP printers such as the DS620 or DS-RX1 signal this on the device only with their LEDs. If you're at another booth, behind the camera or at home, you find out when guests complain about missing prints.

DNP's PrinterInfo tool shows the status and remaining media, but only on the PC the printer is connected to. printer-info.com sends that information to a dashboard you can open anywhere and alerts you when something needs attention.

Set up in three steps

The client can be installed with a single PowerShell command that already contains your API key, or downloaded manually. During installation it checks whether DNP PrinterInfo is present and tells you if it is missing.

• Create a free account: sign up and get your personal API key. The free plan is enough to get started.
• Install the Windows client: install DNP PrinterInfo and the printer-info.com client on the PC your printer is connected to. The client runs in the system tray and starts with Windows.
• Choose your alerts: decide per printer who is notified about which status, via Telegram, e-mail or webhook, and from how many remaining prints you want a warning.

What you see in the dashboard

Supported are the DNP DS620, DS820, DS40, DS80, DS80DX and DS-RX1, in short every dye-sublimation photo printer that DNP's PrinterInfo detects on a Windows PC. Statuses appear as clear states instead of vendor codes.

• Printer status: ready, printing, paper-out, ribbon-out, cover open, paper jam or offline
• Remaining prints on the media roll and the loaded media size
• Lifetime counter and counters A and B
• Firmware version and serial number
• Print jobs in the Windows queue and the PC the printer is connected to

Alerts per printer

Each printer has its own notification settings and recipients. You can be alerted about:

• Status changes, for example to paper-out, ribbon-out, cover open or paper jam
• A media warning when the remaining prints drop to or below your threshold (0 to 9999; 0 switches it off)
• Printer offline, when the client hasn't reported a status for more than 2 minutes, and back online

Telegram, e-mail and webhook

Telegram messages come from your own bot, which you create in a few steps; the bot token is stored encrypted. The webhook, included in the Pro and Business plans, sends every notification as an HTTP POST with JSON to your own system, optionally signed with HMAC-SHA256, so you can connect automations or a ticket system.

A status link with QR code for your customers

If you rent out photo booths, your customer on site is often the first person who could change the paper. Depending on your plan, you can create a link with a QR code for a printer. Your customer opens it without an account, sees the values you selected, such as status or remaining media, and can sign up for e-mail or push notifications.

You can limit the link to a period, for example the days of the event, generate a new link or revoke it at any time. Notifications to customers count towards your monthly notification quota.

Built not to interfere with printing

The client only reads the Windows print spooler and DNP PrinterInfo. It uses read-only functions of DNP's status library, never sends commands to the printer and never interrupts running print jobs. While it detects a print job, it pauses its DNP queries. Your photo booth software keeps printing exactly as before.

What you need

Create your free account at https://www.printer-info.com and add your first printer. When you need more printers or notifications, see https://www.printer-info.com/pricing.

• A Windows PC with your DNP printer connected
• DNP PrinterInfo, the free status tool from DNP: menu Resources, Status Display Tool on https://www.dnpphoto.com
• An internet connection on that PC so the client can report
• A printer-info.com account

Frequently asked questions

Does the client interfere with printing or my photo booth software?

No. It only reads the Windows print spooler and DNP PrinterInfo. It never sends commands to the printer and never interrupts running print jobs.

What happens if the PC loses its internet connection?

The dashboard no longer receives updates. If you enable the offline notification, you are alerted when the client hasn't reported for more than 2 minutes.

Can my customers see the printer status too?

Yes. Depending on your plan you can create a link with a QR code that lets a customer on site see the status of a printer and sign up for notifications, without an account.

What does printer-info.com cost?

There is a free plan. Larger plans cover more printers and more notifications per month; see https://www.printer-info.com/pricing.

printer-info.com · Guides for DNP photo printers · Pricing · Legal notice & privacy